Privacy policy

 

In ANHELÉBLOOM , we are sensitized in the protection of the personal data of the users of our website.

You may ask yourself some questions about the use we give to your data to manage the services we offer you. Through our Privacy Policy, we offer you all the information so that you can easily know how we treat your personal data in the Térvalis Group, as well as the procedures to exercise your rights.

 

BASIC INFORMATION ON PERSONAL DATA PROTECTION
RESPONSABLETÉRVALIS FOUNDATION, hereinafter, “ANHELÉBLOOM”

  • Contact phone: 978 623 077
  • C / Los Enebros 74, 2 Plant. CP 44002 Teruel
DpoContact of the Delegate of Data Protection of the Térvalis Group:

  • Email: dpo@tervalis.es
  • Contact phone: 978 623 077
PURPOSES

Based on legitimate interest:

  • Address the requests or queries that you raise through the various existing means of contact
  • Communicate and process your data in companies of the Térvalis Group for internal administrative and logistic purposes
  • Fraud prevention
  • Usability and quality analysis of our website

Based on the consent of the interested party:

  • Sending commercial communications by electronic means, when they are not made based on the previous relationship or a request from the person concerned.
CONSERVATIONThey will be kept as long as necessary for their purpose, until they meet the minimum legal deadlines or until the interested party requests their deletion
RECIPIENTSEntities belonging to the Térvalis Group, for administrative, logistics and commercial management. They will not be transferred to other companies unless necessary to manage the requested service
RIGHTSYou have the right to access your data, rectify, delete, limit or oppose its processing for commercial purposes, and withdraw the consent given. To exercise them you can write to protecciondedatos@tervalis.es
ADDITIONAL INFORMATIONYou can request additional information about our “Privacy and Data Protection Policy” by contacting dpo@tervalis.es

 

 

 

WHO IS RESPONSIBLE FOR THE TREATMENT OF MY PERSONAL DATA?

ANHELÉBLOOM belongs to the Térvalis Group, composed of various entities that manage their services and activities. In order to be more agile in providing you with all the information regarding the use of personal data, and for the exercise of your rights, we indicate the contact point of the central services of the Térvalis Group:

 

HEADQUARTERS

Galileo Business Center

C / Los Enebros 74, 2nd. CP 44002 Teruel (Spain)

Contact phone: 978 623 077

Email (Protection of Personal Data): protecciondedatos@tervalis.es

We also indicate the data of the Treatment Manager in case you wish to exercise your rights before or through the person responsible:

TÉRVALIS FOUNDATION

CIF: G44200285

C / Portal de Valencia 7, 44001, Teruel (Spain)

 

DATA OF THE DATA PROTECTION DELEGATE

GRUPO TÉRVALIS has appointed a Data Protection Delegate. Among its functions are the tasks of advising the Responsible for compliance with data protection regulations, as well as supervising their application in the Group entities.

If you have any questions regarding this document or consider that we have not treated your personal data in accordance with the regulations, you can contact the Data Protection Delegate at dpo@tervalis.es, or by calling 978 623 077.

 

WHY REASON ARE MY DATA USED, AND FOR WHAT PURPOSE?

Purposes based on legitimate interest

  • Customer / user support.

Address the requests or queries that you raise through the various existing means of contact. This treatment of these data allows us to properly assist you and resolve the questions raised, so it is in your best interest.

  • Communicate and process your data in companies of the Térvalis Group

Since companies that pursue a common objective are integrated into the Térvalis Group, it may be necessary to communicate your data to another company in our Group for internal administrative and logistical purposes.

Your data may be communicated and processed by companies of the Térvalis Group for commercial attention and the sending of promotional communications, as long as they are related to our products and / or services, of which you are already a customer or have given your consent. These communications may be directed to the data you have provided as a means of contact, such as email, telephone or postal address. At any time, you can exercise your right to oppose the use of your personal data for promotional purposes, by writing to protecciondedatos@tervalis.es

  • Fraud prevention

We have a legitimate interest in activating the necessary mechanisms in order to prevent potential fraud against you and against us in commercial transactions. This allows us to take measures in order to protect you against fraud attempts made by third parties.

  • Usability and quality analysis of our purchasing platform.

In order to improve the user experience and offer a higher quality service, we can analyze the usability of the platform and the degree of user satisfaction.

Purposes based on consent

  • Sending newsletters to the indicated email address, through which commercial campaigns will be directed. In this case you will not be legitimized by the commercial relationship or prior agreement, so we will request your consent to inform you of our products, services, and associated promotions.

We inform you that we DO NOT make automated decisions based on the information you provide. If there is any modification in the future, we would ask for your consent in advance.

 

WHAT KIND OF DATA WILL BE TREATED?

To fulfill our commitment, we will process data that includes these categories:

  • Identification data
  • Contact information.
  • In the case of customers, the data to be processed will also include information on transactions of goods and services.

In addition, our systems can store connection and navigation data for technical, analytical and statistical purposes, in order to include improvements in our platform that allow us to improve the user experience. The information on the use we give to each type of data can be found in our “cookies policy”, which you may have seen on your first connection or consult it at the bottom of this page.

 

HOW DO I GET MY DATA?

The data we need to comply with our service is obtained from the information provided directly or indirectly by the user of our website. For example, when using the forms enabled on our website or by directing this information to our physical headquarters.

 

HOW LONG WILL MY DATA BE KEPT?

In the TÉRVALIS GROUP we will only keep your data the essential time to fulfill the described purpose, so when they are no longer necessary for their purpose they will be destroyed or blocked (they will not be used in any way).

Having them blocked allows us to handle claims and fulfill the responsibilities acquired by our service and by the use we give to your personal data.

On the other hand, we must respect the conservation deadlines that allow us to comply with our legal and fiscal obligations. For example, in the case of data collected to bill a service, we will keep it for a minimum period of 5 years from the last invoice.

 

IS IT NECESSARY TO PROVIDE MY DATA?

The information contained in forms is essential to be able to manage the requested service, or to meet a request for information or to register in our newsletters. For example, in the case of selling an item, your identifying information will be necessary to make the invoice and comply with our tax obligations. Similarly, if you did not provide your contact information we could not answer your requests.

 

WHO WILL RECEIVE MY DATA?

As we have previously informed you, the data will be communicated to companies belonging to the Térvalis Group for administrative, logistic or commercial management. They will be communicated only to fulfill the purpose or purposes for which you gave us your data, and we will not use them in any other way contrary to them.

We will not communicate your data to other companies or people unless it is necessary for the provision of the service you request, that a law requires us or that you allow us in advance.

It is possible that sometimes the collaboration of some third party service providers that have access to your personal data and that treat them on behalf and on behalf of the Térvalis Group is necessary for the provision of their services. Specifically, and not limited to, the aforementioned providers perform their services in the following sectors: logistics services, legal and tax advice, multidisciplinary professional services companies, companies providing technology and / or computer services, physical security companies , as well as infrastructure management and maintenance companies.

 

ARE INTERNATIONAL DATA TRANSFERS TO BE MADE?

International data transfers involve a flow of personal data from Spanish territory to recipients established in countries outside the European Economic Area (the countries of the European Union plus Liechtenstein, Iceland and Norway)

Due to efficiency and / or need for the service, some of the service providers may be located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, as is the case in the United States. In these cases, we inform you that your data will always be transferred with adequate guarantees and keeping the security of your personal data.

These guarantees include:

  • Providers certified in Privacy Shield ( https://www.privacyshield.gov/welcome )
  • Type Contractual Clauses approved by the European Commission, whose content you can consult in the following link:

https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en

 

WHAT RIGHTS DO I HAVE REGARDING THE USE OF MY PERSONAL DATA?

Each person has control of their personal data. That is why you can exercise the following rights for FREE:

AccessYou can check what personal data we keep about you.
RectificationYou can correct or modify your personal data when they are not correct.
SuppressionYou can ask us to delete your personal data
OppositionYou can request that we stop processing your personal data. You can oppose the use of your data for the reception of promotional communications.
Treatment limitation

You can exercise this right in these cases:

When we no longer need to process your data but you need it for the exercise or defense of claims.

· When you have opposed the processing of your data for the satisfaction of a legitimate interest, while verifying if the legitimate reasons for the treatment prevail over yours

· When the treatment is illegal, but you oppose the deletion of the data

· While checking the challenge of the accuracy of your data

PortabilityYou can request and receive, in electronic format, the personal data that you have provided us and those that have been obtained from your contractual relationship with us, as well as to transmit them to another entity.

You can exercise any of these rights in a simple and free way, by writing an email to protecciondedatos@tervalis.es or by going to our offices. In both cases you must prove your identity.

If you consider that we have not treated your personal data in accordance with the regulations or have any questions regarding the exercise of your rights, we invite you to contact our Data Protection Delegate at dpo@tervalis.es. You also have the right to file a complaint with the Spanish Agency for Data Protection, by contacting the address C / Jorge Juan, 6. 28001 – Madrid. On the website www.agpd.es you will find other ways of contact.

 

CHANGES IN OUR PRIVACY POLICY

In the Tervalis Group we intend to improve continuously, so it may be necessary to modify our Privacy Policy. In case changes are foreseen in the purpose or legitimation with which we use personal data, we will communicate it to the user. In any case, we suggest that you review this Privacy Policy from time to time in case there are minor changes or introduce any improvement, as we will use it as a permanent point of information on our website.

 


 

CONTACT FORM.

BASIC INFORMATION ON PERSONAL DATA PROTECTION
RESPONSIBLE AND DPO

ANHELÉBLOOM (TÉRVALIS FOUNDATION)

Postal address: DPO of the Térvalis Group: C / Enebros 74 2nd. 44002 Teruel

Email: dpo@tervalis.es Phone: 978623077

PURPOSE

· Respond to requests and inquiries sent by the person concerned, based on legitimate interest.

· Procedures related to orders, returns and / or incidents, based on the contractual relationship.

CONSERVATIONThey will be kept as long as necessary for their purpose or until requested to be deleted.
RECIPIENTSEntities belonging to the Térvalis Group, for administrative and commercial management. They will not be transferred to other companies unless it is necessary for the management of the service or a legal provision allows it.
RIGHTS

You have the right to access your data, rectify it, delete it, limit it or oppose its processing.

To exercise them you can write to protecciondedatos@tervalis.es

+ INFORMATIONWriting to dpo@tervalis.es or visiting http://anhelebloom.com/politica-privacidad/

The data provided by you in the contact form of this website will be processed by ANHELÉBLOOM (FUNDACIÓN TÉRVALIS), to meet the requests and inquiries sent by the interested person, based on legitimate interest. In the event that the form sends data related to the management of orders, returns and / or incidents, they will be treated based on the contractual relationship. They will be kept as long as necessary for your purpose or until you request their deletion. Your data may be communicated to entities belonging to the Térvalis Group, for administrative and commercial management. They will not be transferred to other companies unless it is necessary for the management of the service or a legal provision allows it. You have the right to access your data, rectify, delete, limit or oppose its treatment, by writing to protecciondedatos@tervalis.es. You can contact the Data Protection Delegate at C / Enebros 74 2nd. 44002 Teruel, or by writing to dpo@tervalis.es. More information by visiting http://anhelebloom.com/politica-privacidad/